Refunds & Returns

Thank you for shopping at Navoraworld.com. We want you to be satisfied with your purchase. This policy outlines our 15-day return and refund process.

1. Return Eligibility (15-Day Policy)

You have 15 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personal care items (for hygiene reasons, if applicable)

3. Return Process

To initiate a return:

  1. Email us at hello@navoraworld.com within 15 days of receiving your order
  2. Include your order number and reason for return
  3. Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • We are not responsible for lost or damaged return shipments

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos of the item and packaging

We will arrange a replacement or full refund at no additional cost.

6. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • If approved, refunds will be issued to your original payment method within 5–10 business days

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider, as processing times may vary

If the issue persists, contact us at hello@navoraworld.com.

8. Exchanges

We only replace items if they are defective, damaged, or incorrect. For exchanges, please contact us via email.

9. Order Cancellations

  • Orders can be canceled within 12 hours of purchase
  • After this period, orders may already be processed or shipped and cannot be canceled

10. Contact Us

For any return or refund inquiries, please contact:

Email: hello@navoraworld.com
Address: 4177 Muller Rd, Stockton, CA 95206, United States